Service management reports examples

1. What are service management reports?
2. How do I create a report in Service Manager?

What are service management reports?

These reports are designed to monitor Key Performance Indicators (KPIs) and enforce Service Level Agreements (SLAs). Reports are often delivered in a common office format such as Microsoft Word and typically include information on service usage, performance and availability.

How do I create a report in Service Manager?

Navigate to the System Center\ServiceManager reports folder, create a new folder, and give it a name. For example, name the folder Financial Management. In the new folder, click New Data Source, and then add the data source of the new report. Add the new report that uses the new data source.